Barbara Sieben and Vanessa S. Bernauer work on this topic in various joint projects. A first project was the conceptual analysis of the “paradoxes of luxury work” (Sieben & Haunschild, 2012) that arise from the dark side of working conditions in the luxury service segment. Based on interviews with service workers and customers in luxury hotels and in first-class service in air travel, Vanessa S. Bernauer investigates together with Barbara Sieben and Axel Haunschild (University of Hannover) the role of emotions and gender for these paradoxes (Bernauer et al., 2017) as well as the enactment of class distinctions in service interactions (Bernauer et al., 2022). In further studies, Vanessa S. Bernauer takes an intersectional perspective (Klarsfeld et al., 2019) on the reproduction of social inequalities through work in the luxury service segment.
Together with Abhishek Bhati and K. Thirumaran (JCU Singapur), Vanessa S. Bernauer widens the perspective on equal opportunities for further workers in hospitality and tourism (H&T). To raise awareness for inequalities in this sector, such as gender, race, and class issues, and to discuss ways to address them, they organized a Professional Development Workshop with the panelists Jean Helms Mills, Albert J. Mills, Dennis Nickson, Renate Ortlieb, Anna Schneider and Chris Warhurst at the 80th Annual Meeting of the Academy of Management (Bernauer et al., 2020). Moreover, they edited a Special Issue on “(In)equalities in hospitality & tourism – Exploring diversity and equity issues” for Equality, Diversity and Inclusion: An International Journal, 42(2).
Selected contributions:
Swart, M. P., Bernauer, V. S., & Thirumaran, K. (2024). Women’s education in tourism entrepreneurship. Trends and issues emerging from Africa. In A. M. Morrison, & D. Buhalis (Eds.), Routledge Handbook of Trends and Issues in Tourism. Sustainability, Planning and Development, Management, and Technology (pp. 220-231). Routledge. https://doi.org/10.4324/9781003291763-22
Swart, M. P., Bernauer, V. S., & Thirumaran, K. (2024). Women’s entrepreneurship in the hospitality and tourism industry: A systematic literature review and future research directions. In M. P. Swart, W. Cai, E. C. L. Yang, & A. N. Kimbu (Eds.), Routledge Handbook on Gender in Tourism. Views on Teaching, Research and Praxis (pp. 270-288). Routledge. https://doi.org/10.4324/9781003286721-24
Bernauer, V. S. (2023). Reflections on the evolution of a long-term study of airline cultures: An interview with Albert J. Mills and Jean Helms Mills. Equality, Diversity and Inclusion: An International Journal, 42(4), 469-479. https://doi.org/10.1108/EDI-09-2021-0237
Bernauer, V. S., Bhati, A., & Thirumaran, K (2023). Guest editorial: (In)equalities in hospitality and tourism – Exploring diversity and equity issues. Equality, Diversity and Inclusion: An International Journal, 42(4), 465-468. https://doi.org/10.1108/EDI-05-2023-378
Bernauer, V. S., Sieben, B., & Haunschild, A. (2023). “You can call me Susan!” Doing gendered-class work in luxury service encounters. Equality, Diversity and Inclusion: An International Journal, 42(4), 494-511. https://doi.org/10.1108/EDI-10-2021-0272
Bernauer, V. S., Bhati, A., & Thirumaran, K. (2020). Professional Development Workshop (PDW): Equity issues in hospitality & tourism (H&T). Exploring (in)equalities. 80th Annual Meeting of the Academy of Management (AOM), Vancouver (virtual). https://my.aom.org/Program2020V/ > Program Session: 449
Klarsfeld, A., Rajendran, D., Benschop, Y., Bernauer, V., Dahanayake, P., Mahalingam, R., Merriweather Woodson, T.J., Nkomo, S.M., Rodriguez, J.K., Van Den Brink, M.C.L., Verloo[BS1] , M., & Woods, D. (2019). Exploring the relationship between intersectionality and inclusion: A research agenda. Academy of Management Proceedings. https://doi.org/10.5465/AMBPP.2019.14145symposium
Bernauer, V., Sieben, B., & Haunschild, A. (2017). Dienstleistungsarbeit im Luxussegment: Die Rolle von Emotionen, Schichtzugehörigkeit und Geschlecht [Service Work in the luxury sector: The role of emotions, social class and gender]. Zeitschrift für Diversitätsforschung und -management, 2(1), 77-81. https://doi.org/10.3224/zdfm.v2i1.11
Sieben, B., & Haunschild, A. (2012). Paradoxes of luxury work. Zeitschrift für Personalforschung, 26(2), 189-194. https://doi.org/10.2307/41819000
Letzte Änderung: 8. March 2024