{"id":2872,"date":"2022-02-14T11:59:57","date_gmt":"2022-02-14T10:59:57","guid":{"rendered":"https:\/\/www.hsu-hh.de\/hrm-pol\/?page_id=2872"},"modified":"2026-03-28T14:58:22","modified_gmt":"2026-03-28T13:58:22","slug":"equality-diversity-and-inclusion-in-hospitality-and-tourism","status":"publish","type":"page","link":"https:\/\/www.hsu-hh.de\/hrm-pol\/en\/research-2\/projects\/contexts-of-equality-diversity-and-inclusion-in-organizations\/equality-diversity-and-inclusion-in-hospitality-and-tourism","title":{"rendered":"Equality, diversity and inclusion in hospitality and tourism"},"content":{"rendered":"\n

Barbara Sieben and Vanessa S. Bernauer work on this topic in various joint projects. A first project was the conceptual analysis of the „paradoxes of luxury work“ (Sieben & Haunschild, 2012) that arise from the dark side of working conditions in the luxury service segment. Based on interviews with service workers and customers in luxury hotels and in first-class service in air travel, Vanessa S. Bernauer investigated together with Barbara Sieben and Axel Haunschild (University of Hannover) the role of emotions and gender for these paradoxes (Bernauer et al., 2017) as well as the enactment of class distinctions in service interactions (Bernauer et al., 2022). On this basis, the authors developed the concept of „gendered class work“ (Bernauer et al., 2023; Sieben et al., 2025) that explains the reproduction of inequalities\u00a0in luxury service work. From a critical management perspective, the concept highlights the highly gendered nature of class work in luxury service encounters and conceptualizes intersectional patterns of the enactment and reproduction of status differences between service customers and workers.\u00a0<\/p>\n\n\n\n

Together with Abhishek Bhati and K. Thirumaran (JCU Singapur), Vanessa S. Bernauer widens the perspective on equal opportunities for further workers in hospitality and tourism (H&T). To raise awareness for inequalities in this sector, such as gender, race, and class issues, and to discuss ways to address them, they organized a Professional Development Workshop with the panelists Jean Helms Mills, Albert J. Mills, Dennis Nickson, Renate Ortlieb, Anna Schneider and Chris Warhurst at the 80th Annual Meeting of the Academy of Management (Bernauer et al., 2020); and they edited a special issue on the topic for Equality, Diversity and Inclusion: An International Journal<\/em> (Bernauer et al., 2023).\u00a0Moreover, together with Nellie Swart (University of South Africa) and K. Thirumaran, Vanessa S. Bernauer digged deeper into the topic of women’s entrepreneurship in H&T industry (Swart et al., 2024a, b).<\/p>\n\n\n\n

\n\n\n

Selected contributions:
<\/strong><\/p>\n

Sieben, B., Bernauer, V. S., & Haunschild, A. (2025). Gendered class work. In J. Helms Mills, A. J. Mills, K. S. Williams, & R. Bendl (Eds.), Elgar encyclopedia on gender and management<\/em> (pp. 216-17). Elgar. https:\/\/doi.org\/10.4337\/9781803922065<\/a><\/p>\n

Swart, M. P., Bernauer, V. S., & Thirumaran, K. (2024b). Women\u2019s education in tourism entrepreneurship. Trends and issues emerging from Africa. In A. M. Morrison, & D. Buhalis (Eds.), Routledge handbook of trends and issues in tourism. Sustainability, planning and development, management, and technology<\/em> (pp. 220-231). Routledge. https:\/\/doi.org\/10.4324\/9781003291763-22<\/a><\/p>\n

Swart, M. P., Bernauer, V. S., & Thirumaran, K. (2024a). Women\u2019s entrepreneurship in the hospitality and tourism industry: A systematic literature review and future research directions. In M. P. Swart, W. Cai, E. C. L. Yang, & A. N. Kimbu (Eds.), Routledge handbook on gender in tourism. Views on teaching, research and praxis<\/em> (pp. 270-288). Routledge. https:\/\/doi.org\/10.4324\/9781003286721-24<\/a><\/p>\n

Bernauer, V. S. (2023). Reflections on the evolution of a long-term study of airline cultures: An interview with Albert J. Mills and Jean Helms Mills.\u00a0Equality, Diversity and Inclusion: An International Journal, 42<\/em>(4), 469-479.\u00a0https:\/\/doi.org\/10.1108\/EDI-09-2021-0237<\/a>\u00a0<\/p>\n

Bernauer, V. S., Bhati, A., & Thirumaran, K (2023). Guest editorial: (In)equalities in hospitality and tourism \u2013 Exploring diversity and equity issues.\u00a0Equality, Diversity and Inclusion: An International Journal, 42<\/em>(4), 465-468.\u00a0https:\/\/doi.org\/10.1108\/EDI-05-2023-378<\/a><\/p>\n

Bernauer, V. S., Sieben, B., & Haunschild, A. (2023). \u201cYou can call me Susan!\u201d Doing gendered-class work in luxury service encounters.\u00a0Equality, Diversity and Inclusion: An International Journal, 42<\/em>(4), 494-511.\u00a0https:\/\/doi.org\/10.1108\/EDI-10-2021-0272\u00a0<\/a><\/p>\n

Bernauer, V. S., Bhati, A., & Thirumaran, K. (2020). Professional Development Workshop (PDW): Equity issues in hospitality & tourism (H&T). Exploring (in)equalities. 80th Annual Meeting of the Academy of Management (AOM)<\/em>, Vancouver (virtual). https:\/\/my.aom.org\/Program2020V\/<\/a> > Program Session: 449<\/p>\n

Klarsfeld, A., Rajendran, D., Benschop, Y., Bernauer, V., Dahanayake, P., Mahalingam, R., Merriweather Woodson, T.J., Nkomo, S.M., Rodriguez, J.K., Van Den Brink, M.C.L., Verloo[BS1]\u00a0, M., & Woods, D. (2019). Exploring the relationship between intersectionality and inclusion: A research agenda. Academy of Management Proceedings.<\/em> https:\/\/doi.org\/10.5465\/AMBPP.2019.14145symposium<\/a> <\/a><\/p>\n

Bernauer, V., Sieben, B., & Haunschild, A. (2017). Dienstleistungsarbeit im Luxussegment: Die Rolle von Emotionen, Schichtzugeh\u00f6rigkeit und Geschlecht [Service Work in the luxury sector: The role of emotions, social class and gender]. Zeitschrift f\u00fcr Diversit\u00e4tsforschung und -management, 2<\/em>(1), 77-81. https:\/\/doi.org\/10.3224\/zdfm.v2i1.11 <\/a><\/a>\u00a0<\/p>\n

Sieben, B., & Haunschild, A. (2012). Paradoxes of luxury work. Zeitschrift f\u00fcr Personalforschung, 26<\/em>(2), 189-194. https:\/\/doi.org\/10.2307\/41819000 <\/a><\/a>\u00a0<\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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